Jane Riley, Motivational Speaker, Seminar Leader, Enthusiast, in Atlanta, GA

More About Jane's Energizing Seminars

Give Them What They Want---Then More!
Energized communication skills for delighting the customer

Every business wants more business! How do we get it? Uniquely successful companies have found that their growth is due to the extra-ordinary relationships they have with their customers. Whether we call them customers, patients, or clients, they feel appreciated and gratified when we give them quality service - service delivered with genuine concern, enthusiasm and a human smile!

Jane focuses on the key qualities that we need to have if we want to keep our existing customers delighted and attract new ones:

Understanding the reality of your customers' perceptions
The silent and powerful non-verbal communicators.
How to ask insightful questions and hear the answers.
How to give customers what they want…and MORE!
How to consistently measure your customer's satisfaction.

The message in this seminar series has broad appeal to all types of businesses. You might consider it for a conference breakout session or as a special series of workshops just for your employees and managers.

Meetings That Move!
Running a great meeting

The average business professional spends between 25% and 50% of their work hours in meetings. So if the average meeting productivity is only 50%, a company could lose close to 240 work hours a year for each employee. Jane wants to help you cut your losses! Participants get practical and timesaving tips for running a great meeting. On top of that, they'll get 4 reproducible meeting to organize the meeting and taking action. Jane will share:

How to pre-plan a great meeting.
How to assign supporting meeting roles.
What every meeting must have - an agenda!
How to avoid boring meetings.
Creative ways to start meetings on time.
How to avoid getting off the subject, encourage participation and gain commitment.
How to evaluate the success of the meeting.

This seminar is suggested for executives, managers, and organization leaders who coordinate and/or conduct meetings.

Energize Your Networking Potential!
An arsenal of secrets for super-charging your personal networking plan

The power of effective networking is undeniable. Learn Jane's 8 great tips on how to approach networking with a plan that includes:

How to create and use your "Ally List"
Investing time in the networking process.
How to schedule "pre-event" meetings with current network friends.
The importance of showing up early.
Learn how to avoid self-sabotaging behavior.
How to leverage your network impact by becoming a visible and active member.
Learning to play the "Host"
How to follow up memorably

This seminar makes a great break out session in conferences that involve sales, service and P.R. representatives.

Connecting Within Your Team
The real communication challenge

Jane customizes your team-making event with a series of interactive exercises. She'll guide your group to experience new challenges, talk about their insights into team dynamics, and lower the barriers to effective communication. She infuses her sense of humor, candor, and energy to make it fast- paced, unique and participant- focused.

Introductions. A fun self-disclosure session designed to "break the ice."
What shape are you in? A humorous personality quiz.
Perception is Reality. Visual "mind games" that illustrate perception differences.
Taking Instructions. A verbal communication challenge done in pairs.
Building 101. A small group challenge that open up discussion about planning, teamwork, communication, and leadership styles.
Chains are Us. A larger group exercise involving problem solving, customer focus, leadership skills, identifying roles.
The Trust Tour. An activity that includes partners exchanging "leader" and "follower" roles. Participants encounter several communication and navigation challenges.

The time spent on each "exercise" varies to fit many schedules. You might incorporate them into meetings involving restructured departments, new management, and groups that need to get to know one another. This is a good (and very safe) alternative to outdoors team building activities.

Building Confidence and Credibility
What you're saying & showing; what they're hearing & seeing

A strong self-belief and awareness of our real potential can add to our overall productivity, energy level, and life satisfaction. When our self-image suffers, so does our confidence. Jane helps us by exploring different approaches we can take to: raise our confidence levels, improve the credibility we project to others, and develop an image of leadership. We'll learn and review:

10 self-esteem indicators.
8 steps to building our self-esteem and confidence.
How to project an image of leadership.
Building verbal confidence and assertiveness.
Understanding the non-verbal "image indicators."

Your group will learn more about the personal growth and professionalism that can be experienced when we focus on how we present ourselves to the rest of the world.

This seminar is popular in the sales, sales support and service areas. It has several segments and can be expanded to a 3-hour program